The Challenge
A global biotech firm sought a mature IT solution provider to enable growth, while supporting regulatory compliance and security needs. Knowing the value of standardized and automated IT processes, yet having limited in-house IT resources, the firm sought a provider who could deliver a holistic solution for secure, mature, and scalable global IT support.
The Solution
Pomeroy implemented a robust managed service solution that includes infrastructure management services, integrated ITSM systems, and end user support tailored for scalability, seamless integration, and global support capabilities.
The Results
The biotech firm can focus on patients and developing therapies without worrying about IT, thanks to Pomeroy’s efficient incident resolution and user experience monitoring. With tools that enable mature security processes and automate patching, the firm benefits from stable and reliable IT and is ready for the next stages of growth.
