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AI-Powered Services for the Zero-Touch Enterprise

Move beyond tickets, silos, and reactive support.

SmartServices combines full-spectrum AI, zero-touch automation, and decades of service expertise to understand, predict, resolve, and optimize across the service lifecycle for a seamless, enterprise-wide digital experience.
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Move from tickets and chatbots to autonomous operations.

Unlike traditional managed services designed around tickets or isolated AI tools, SmartServices was designed with AI at the core. Powered by BanzAI, Pomeroy’s adaptive AI platform, it applies four layers of intelligence and zero-touch automation to understand intent, automate routine work, and autonomously predict, resolve, and remediate issues with minimal human intervention.
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AI that scales with you.

Employees expect support to be fast, intuitive, and available wherever work happens. Traditional support models can’t meet that expectation without adding more people and operational cost.

SmartServices scales with your enterprise by replacing the need for linear headcount with an autonomous operating layer that absorbs volume as it arrives. A spike in tickets or jump in device count doesn’t land on your team.

What Is SmartServices?
SmartSevices FAQs

SmartServices FAQs

What is included in SmartServices?

SmartServices includes SmartDesk, SmartWorkplace, SmartOps, SmartCyber, SmartPredict, SmartField, and SmartFleet. Each solution addresses a different layer of enterprise service delivery while operating through the shared BanzAI orchestration platform.

No. Chat may be one way employees interact with SmartServices, but the platform does much more than generate answers. It understands intent, accesses context, connects systems, triggers workflows, completes qualified work, and routes exceptions to the appropriate expert.
Not necessarily. SmartServices is designed to integrate with and extend existing ITSM tools, enterprise applications, communication channels, network platforms, and security systems rather than requiring a complete rip-and-replace. Its 200+ pre-built enterprise integrations span IT, HR, CX, Finance, and Facilities systems.
The commercial model depends on the solution. SmartDesk uses a contact-based model, while SmartWorkplace aligns pricing to successfully completed automated transactions. Other SmartServices may use transaction-, consumption-, or service-based models aligned to the work performed.
A software subscription gives an organization access to technology, regardless of whether it is fully adopted or used. SmartServices combines technology, implementation, orchestration, operation, and service accountability—with commercial models designed to align more closely to actual activity and value.
BanzAI was built in alignment with Zero Trust principles: Never Trust, Always Verify and includes SOC 2 Type II, ISO 27001, GDPR, HIPAA, PCI DSS, encryption, role-based access, data residency, audit trails, and data portability. The platform’s security approach includes continuous monitoring, data protection, policy management, AI activity monitoring, governance readiness, and human oversight for designated workflows, among others.
Yes. Organizations can begin with a focused challenge such as service desk performance, employee workflow automation, network availability, or cyber resilience, and expand as value is demonstrated.
No. AI automates routine and qualified work while helping human experts work faster and make better informed decisions. People remain essential for judgment, exceptions, complex technical issues, governance, and relationship management.
Pomeroy can assess request volumes, service costs, escalation patterns, employee friction, operational risks, and automation readiness to identify use cases with the strongest combination of value and feasibility.

SmartServices Portfolio

Platform intelligence with operational accountability.

Available Now

SmartDesk

Resolve issues faster and smarter with AI-augmented service desk operations.

Available Now

SmartWorkplace

Reach beyond IT with AI-powered enterprise service automation that unifies and automates employee support.

Available Q3

SmartPredict

Identify and fix endpoint issues before they disrupt productivity with AI-driven observability and auto-remediation.

Available Q4

SmartField

Improve field execution and resolution speed with AI-optimized field service operations.

Available Q1

SmartFleet

Automate the full device lifecycle with AI-powered device lifecycle management.

Available Q4

SmartCyber

Safeguard networks, endpoints, and cloud environments pre-emptively and proactively with AI-powered security operations.

Available Q4

SmartOps

Proactively fix issues before they disrupt operations with AI-powered network operations.

Not sure where to start?

Every SmartService works on its own or as part of the whole. Many organizations start where the pain is worst and expand from there.

Find your starting point
Your Vendors Met Every SLA. Why Is Nothing Getting Better?

Your Vendors Met Every SLA. Why Is Nothing Getting Better?

Determine whether your vendor operating model is built for the outcomes your business now expects.

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Built for outcomes, not shelfware

Purpose-built for service delivery with AI at the core.

Typical Approach AI-Driven Subscription Services Pomeroy SmartServices
What you buy Software access, licenses, or seats AI-powered services and completed work
Service delivery intelligence Limited, often built on broad AI models or chatbot frameworks that lack deep service delivery training Pre-trained on 1B+ service interactions, purpose-built for service delivery
Role of AI AI features added on to delivery Four layers of AI embedded into delivery
Execution Automation depends on customer implementation, human intervention, and adoption AI understands intent, connects systems, and completes or routes work
Experience Semi-unified, fragmented with multiple application interfaces Unified across departments and accessible through familiar channels (Slack, Teams, Email, etc.)
Commercial alignment Recurring fees for licensed capacity Aligned to contacts, completed transactions, or consumption by solution
Unused capacity Purchased subscriptions may go unused Investment scales more closely with actual activity and value
Accountability Platform access, uptime, and adoption Resolution, productivity, cost, resilience, and experience outcomes

Why SmartServices

Measurable impact that starts in weeks.

Incident Resolution
< 0 min.
Ticket Deflection
up to 0 %
Faster Resolution
up to 0 %
Operational Cost Savings
up to 0 %
Trained Service Interactions
0 B+
Pre-Built Integrations
0 +

Hands free, not hands off.

SmartServices is built for governed autonomy. Automation is introduced through a controlled, gated rollout with clear oversight, accountability, and safeguards to help organizations scale AI with confidence while aligning governance to frameworks such as the EU AI Act, NIST AI RMF, and ISO 42001.

It is also designed to support responsible service automation through controls that protect enterprise information, identities, workflows, and connected systems.

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Connect with an Expert

Doing nothing has a cost. This doesn’t. See how SmartServices can help your organization align technology investment to measurable business outcomes.
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