Manufacturer Transforms Network to Achieve Next-Gen Performance
The Challenge The client sought an improved network operations model, thought leadership and best practices in order to improve network stability and reduce incidents & costs. The Effort Pomeroy established 24/7 L1 & L2 support for the distributed manufacturing plant & data center environment of 1,100 servers, storage & virtual machines. Regular communications were implemented […]
Rapid Recruitment of Technical Resources is Mission Critical for Top Manufacturer
The Challenge The client was re-engineering its global user support model affecting 27,000 users at 134 sites in the United States, Mexico & Canada. Critical to success was the recruitment & deployment of dozens of technical resources for service desk, program & site management, and PC tech support at 16 sites across three countries in […]
Cloud Cost Optimization Leads to Significant Operational Savings for Durables Manufacturer
The Challenge Global economic headwinds spurred the client to identify savings in its data center operations. The company believed its cloud investments already had achieved a highly optimized environment yet it was committed to further identifying efficiencies and savings. The Effort Pomeroy deployed its Cloud Cost Optimization solution to analyze 10 dimensions across cloud design […]
Intelligent Field Services
The Right person. Right skills. Right part. On-time. U.S. Grocer – Results Delivered 99.9% SLA for 38,000 incidents/year with 29-minute average resolve time for all Level 1-4 tickets. Pomeroy provided support services for 11,000 POS lanes, 5,300 self-checkout lanes, 550 pharmacies & 225 fuel sites. Reduced incident volumes by 15% and reduced task time by 10%. Healthcare Provider – Results Delivered Established localized support center locations […]
