The Future of IT Support Is Now: Harnessing AI for a Better Service Desk
The reality of the modern IT service desk The IT service desk is often a primary point of friction for many businesses. Enterprises are inundated with IT ticket requests, often processing thousands each month. Help desk teams find themselves spending a staggering 60-70% of their time tackling repetitive, low-complexity issues, which creates a significant bottleneck […]
Pomeroy Technologies Launches Adaptive AI Platform BanzAI™️ and Revolutionary IT Service Desk SmartDesk
Built to deliver results, AI platform embeds intelligence into core systems and processes across enterprises. The result? Streamlined service desks, reductions in costs and aggravation, and organizations prepared to meet the future. HEBRON, Kentucky (December 17, 2025) — Pomeroy Technologies, LLC (“Pomeroy”), an industry leader in technology solutions and services, has launched BanzAI, an adaptive […]
