The Challenge
The client was challenged by disparate store systems, POS technology & overall lack of standardization resulting in store productivity and customer experience issues across hundreds of stores.
The Effort
Pomeroy provided in-store support for digital endpoints, POS & imaging systems including ‘iPad as a Service’ & devices configured with specialized retail applications; deployment of the latest PCI-compliant & secure credit card devices to protect company & customer data; and installation of hi-def digital signage to create a more upscale, compelling customer experience.
The Results
Pomeroy achieved the client’s aggressive Speed to Market objectives and enabled an improved customer experience & unique competitive advantage. Upon launch the innovations quickly led to over $10M in incremental revenue via improved retail up-sell and cross-sell capabilities.
