The Challenge
Recent M&A activity left the Investment Brokerage company with multiple call centers, geographically dispersed data centers, incompatible call center applications, and disparate telephone systems making integrated infrastructure support, communications, collaboration, and disaster recovery all but impossible.
The Effort
Pomeroy designed and implemented two identical, primary and disaster recovery data centers, and voice, data, and communications networks providing high levels of data redundancy and multiple tiers of power and environmental fault tolerance. It provided 24/7 network security monitoring and management, including security threat management, event analysis, threat identification, and remediation, and log data management from operating systems, network devices, and applications.
The Results
Pomeroy seamlessly consolidated multiple data center facilities to provide business continuity and increase agility and scalability to quickly integrate planned acquisitions. Total operating costs were reduced by 30% and telecommunications costs were reduced by 50% through the implementation of advanced communications and collaboration technologies.
Pomeroy Leading Investment Advisory Company
