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Digital Workplace Services

Mature your digital workplace with our modern, flexible, industry-leading managed services

Solutions for today’s digital workplace

Work today happens on a more global scale than ever before. You might connect with employees, partners, and clients in the office, from across town, or across the ocean. To keep up with the new pace of business, you need secure and reliable technology solutions that enable flexibility and productivity.

Being everywhere at once is impossible, but you can come close with the appropriate digital workplace services. We monitor, measure, and manage what impacts end-user productivity and satisfaction—the individual user, their role, location, and workgroup—as they use IT devices, applications, and services to perform their work. By closely monitoring these factors, we quickly track and remediate the issues that affect productivity. Keep your focus on your essential business challenges while we take care of the rest.

Manage digital workplace services seamlessly

Your employees are at their best when they can trust they have the tools they need. Managing the technology requirements of a modern workforce can be complex, but fortunately, you have experts in your corner.

Pomeroy’s digital workplace services encompass the full range of business technology needs. We offer scalable, world-class administration and support capabilities that plug seamlessly into your existing operations. We facilitate the right level of support for you when and where you need it most.

Areas We Support

User Experience Management

Creating an outstanding employee experience begins with understanding your employees’ experiences in detail. With our advanced customer satisfaction analytics, we can provide quick and targeted assistance, nipping frustration in the bud. We identify bottlenecks, friction points, and stumbling blocks and pave the way for your employees’ success with expertly managed digital workplace services.

Service Desk

Take advantage of our investments in customer service and intelligent infrastructure to offer your employees personalized, efficient, enterprise-level support. We use the latest technology to monitor and maintain systems for our clients, preventing issues before they occur. When your employees do need help, we’re here for you with friendly service and a swift resolution.

SmartDesk

Enhance your service desk capabilities with our AI-driven, always-on solution that autonomously manages service desk cases, reducing manual ticket handling by up to 70% and achieving a 90% first contact resolution rate.

On-site Support Level 2-3 (Dedicated and Dispatch)

Pomeroy’s deep expertise doesn’t only help us design technology infrastructure that works for your business. It also gives us the insight necessary to stop issues before they start. Stay up and running reliably with our on-site preventive maintenance.

Collaboration Services

Our Advanced Exchange ensures minimal downtime for clients experiencing issues with their devices. We significantly reduce the wait times typically associated with repairs by offering a swift replacement service for damaged or malfunctioning devices. Additionally, we deliver comprehensive support solutions, including in-house warranty repair services for more detailed examinations and fixes and onsite field support for immediate assistance in critical situations.

Conference Room Support

Your employees, partners, and clients might be anywhere on the globe, and you need frictionless, stable platforms to connect with them. Develop reliable conference room solutions with Pomeroy, backed by the expertise of our 24×7 support team. Collaborate seamlessly, and let your business be the focus of your meetings.

Modern Device Management

Support your team with the right tools. Pomeroy has device management down to a science—from procurement to provisioning and support to decommissioning. We tackle the logistics of storage, shipping, and configuring devices for asset management and company resource access before they arrive in your employees’ hands. Zero-touch deployment empowers your employees to hit the ground running while you rest easy knowing your device investment is secured.

Tech Cafe

Outsourcing the design and implementation of a tech café for employees can offer significant advantages, including access to specialized expertise that ensures a functional and inviting space. It can also lead to cost savings through professional service providers’ established supplier relationships and our ability to advise on cost-effective technology solutions.

Digital Signage

Custom signage is designed and built to accommodate a range of different applications. Whether for business fronts, directional guidance, informational displays, event banners, or promotional purposes, these signs are tailored to meet the specific needs and preferences of various use cases, ensuring optimal visibility and impact.

Digital Lockers

Our state-of-the-art, secure, and contactless lockers are designed to offer the utmost convenience and safety. These lockers are engineered to synchronize seamlessly with mobile devices, enabling users to operate them without physical contact. Through an intuitive mobile app, users can effortlessly lock and unlock their personal storage space, ensuring their belongings are safely stored while they go about their day.

Boosting Productivity with AI Employee Experience

AI EX uses artificial intelligence to enhance every stage of the employee journey—from onboarding to exit interviews. Thoughtful integration into workflows helps employees manage challenges and improves overall experience. Check out our AI for DWS info center to uncover key data points, including:

80% of users report increased productivity
29% feel more passionate about their work
26% experience better work-life balance
31% report greater job satisfaction

The benefits of personalized service

Support your employees with customized digital workplace services that meet the unique needs of their work environments. When your workforce is confident in their technology, they feel empowered to go above and beyond. We partner with you to build a foundation for improved operations and a superior employee experience.

Efficiency

With successful implementations and a swift response to issues, you can streamline your operations and focus on what you do best.

Cost Effectiveness

Save time and reduce costs with world-class support services that are available when you need them.

Reliability

Access our cloud-based services anywhere. Rest easy knowing that our experts configure, integrate, and maintain your mission-critical platforms.

Trust

Nothing is more frustrating than needing help and not knowing where to find it. Your employees can feel confident that they will receive friendly, expert service on any channel they choose to contact us.

Productivity

Help your employees do their best work by clearing their path and stopping interruptions before they happen.

Satisfaction

Supported employees are satisfied employees—and employee satisfaction translates to customer satisfaction and loyalty.

Ensure Uptime

Downtime has a price. Even a few hours can cost a company millions of dollars and damage its reputation. Our SLA-supported managed services ensure maximum uptime to protect your company from the significant risks of service outages.

“We make it our business to ensure an outstanding technology experience for your workforce so that you and your team can focus on what you do best.”

Steve Pollenz
SVP, Strategic Sales

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47% of companies gain strategic advantages over competitors by embracing managed services.

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