The Future of IT Support Is Now: Harnessing AI for a Better Service Desk
Why AI and agentic AI-enabled service desks fail to live up to expectations Recent advances in AI and agentic AI technologies are prompting enterprise IT leaders to explore new ways to drive meaningful improvements within the IT service desk. Cisco identifies IT service desk support as a leading application for agentic AI, projecting that by […]
Pomeroy Technologies Launches Adaptive AI Platform BanzAI™️ and Revolutionary IT Service Desk SmartDesk
Built to deliver results, AI platform embeds intelligence into core systems and processes across enterprises. The result? Streamlined service desks, reductions in costs and aggravation, and organizations prepared to meet the future. HEBRON, Kentucky (December 17, 2025) — Pomeroy Technologies, LLC (“Pomeroy”), an industry leader in technology solutions and services, has launched BanzAI, an adaptive […]
