In the fast-paced world of retail, staying connected and operational is crucial. Pomeroy offers innovative, trustworthy managed services designed to keep your retail operations running smoothly. From field services to service desk capabilities, our solutions are tailored to meet the unique demands of the retail industry.

Want to find out more about how we are supporting the world’s top retailers? Contact us today!

Empower Your Retail Business with Pomeroy's Field Service and Service Desk Solutions

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Retail Success Hinges on Technology Uptime.

Pomeroy’s Service Desk and Field Services offerings have retail needs baked into their design. Rooted in decades of retail industry experience, our expert support keeps storefronts operational. Pomeroy is a leading provider of end-to-end retail technology services, from in-store solutions to brand-wide network architecture. 

Case Study: National Chain Reduces Monthly Support Tickets by Over 30% with Pomeroy Service Desk

Read our latest case study to discover how we helped a major retailer save time and money by digging deeper and resolving tickets at the service desk, reducing dispatch calls by 30%. 

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Retail 4.0 and Beyond: Integrating Emerging Technology into Retail without Chasing Fads

Our latest eBook explores the evolution and current state of retail technology, emphasizing emerging technologies and the adaptation challenges retailers face. In the eBook we’ll cover: 
  • The journey from Retail 4.0 to Retail 5.0
  • Retail use cases leveraging analytics, AI, IoT, 5G, and edge networking
  • The importance of wall-to-wall technology support 
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What do Retailers Really Need from IT Service Desk Providers?

Not all retail managed service providers are the same. Want to learn how top-tier IT support desks deliver exceptional results? Dive into our latest blog for actionable insights and strategies to improve service desk performance.

Pomeroy Managed Services: We Know Retail.

Pomeroy has been supporting retailers with tailored technology and managed services for more than 50 years.
 
Our Service Desk provides L1 – L4 support with 100% coverage in North America, 24x7x365. 
 
Our Field Service Technicians support top brands across thousands of retail locations in North America.  
 

Questions? Let's start a conversation.

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