The Challenge
The client sought an improved network operations model, thought leadership and best practices in order to improve network stability and reduce incidents & costs.
The Effort
Pomeroy established 24/7 L1 & L2 support for the distributed manufacturing plant & data center environment of 1,100 servers, storage & virtual machines. Regular communications were implemented including bi-weekly operations meetings & Quarterly Business Reviews to recommend thought leadership, operational recommendations & Continual Service Improvement opportunities.
The Results
Network management costs were reduced nearly 50% and customer satisfaction was dramatically improved earning Pomeroy the highest client ratings of any business partner or vendor.
