Intelligent Field Services
The Right person. Right skills. Right part. On-time. U.S. Grocer – Results Delivered 99.9% SLA for 38,000 incidents/year with 29-minute average resolve time for all Level 1-4 tickets. Pomeroy provided support services for 11,000 POS lanes, 5,300 self-checkout lanes, 550 pharmacies & 225 fuel sites. Reduced incident volumes by 15% and reduced task time by 10%. Healthcare Provider – Results Delivered Established localized support center locations […]
Health Insurer Seeks Innovation to Improve User Experience, Drive Out Costs
The Challenge The client sought to enhance its user experience and provide improved support through the application of the latest tools, technologies & self-service solutions. Specifically, it is needed to drive improvement in operational efficiency, reduce support costs & decrease incident resolution time. The Effort Pomeroy deployed its 24/7 Global Service Desk to support 1,900 […]
Global IT Support Enables Biotech Firm to Focus on Saving Lives
The Challenge A global biotech firm sought a mature IT solution provider to enable growth, while supporting regulatory compliance and security needs. Knowing the value of standardized and automated IT processes, yet having limited in-house IT resources, the firm sought a provider who could deliver a holistic solution for secure, mature, and scalable global IT […]
