Your stores don't run the same way, and a partner who doesn’t understand that distinction learns it at your expense. Slower resolution times and inconsistent delivery are how that shows up.
Pomeroy documents, standardizes, and manages to SLAs across all three formats.
Big Y’s digital investments require project staffing the internal IT team alone can’t absorb. Keeping 95+ locations running is already a full-time job.
We deploy vetted IT talent on demand, giving you the capacity to scale without the long-term overhead.
95+ locations across MA and CT require a coverage model that maps to geography. A dispatch center 90 miles from Springfield is a best-effort promise.
Pomeroy’s field coverage provides support at every location with contractual on-site SLAs, not best-effort estimates.
Multiple vendors mean more contracts and finger pointing when something breaks. The gaps always land on your team.
Pomeroy puts managed services, field, helpdesk, and staffing under one contract and one point of accountability.
24×7 Managed Services
POS, network, and in-store technology monitored around the clock. If something flags, we act before it becomes a store-level problem. SLAs run on your hours, not ours.
Predictable Monthly Spend
One monthly fee. All locations. No surprise invoices when a system goes down at 6pm on a Friday.
Local Response, Zero Delay
New England coverage means we’re at every Big Y location whenever you need us. Same-day response is our baseline; immediate mobilization is our standard when something’s on fire during store hours.
Agility Without the Overhead
From network overhauls to rapid store expansions, Pomeroy provides the specialized talent to keep your roadmap moving. Get the boots on the ground you need immediately, with zero long-term commitment or administrative lag.
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