Pomeroy is at the forefront to help you navigate the complexities of optimizing IT infrastructure, enhancing cybersecurity, and ensuring compliance with regulations.
Pomeroy’s Service Desk and Field Services offerings add efficiency, improve performance, and deliver enhanced customer experiences. With a focus on innovation and reliability, we ensure your technology supports rather than hinders your business goals.
Want to find out more about how we are supporting the banking sector? Contact us today!
Pomeroy has been supporting financial institutions with tailored technology and managed services for more than 40 years with 100% coverage in North America, 24x7x365. We support thousands of branches and HQs in North America with L1-L4 support desk. Our intelligent dispatch ensures quick resolutions that get your technology running so you can focus on your customers and your business.
Read our latest case study to discover how we helped a large financial institution reduce support calls and improve customer engagement with an innovative and scalable digital signage solution refresh; reducing support and maintenance costs by 30%.
Despite the rise of digital banking, 75% of consumers still bank at physical locations, underscoring the significance of the branch experience. To address the blending of virtual and physical customer experiences, the industry must adopt a Total Experience (TX) strategy to deliver a seamless brand experience. TX integrates customer experience (CX), employee experience (EX), user experience (UX), and multichannel experience (MX) into a cohesive framework.
This eBook explores the ROI and benefits of a strategic TX approach and how technologies like AI, data analytics, automation, enhanced cybersecurity, and cloud applications can support TX strategies.
In our latest blog, we explore three key areas that are shifting to make customer centricity in banking more achievable and desirable: technological evolution, customer preference, and regulatory changes.
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