faster resolution

fewer onsite visits

lower cost-to serve

SmartField transforms traditional break-fix field service into an intelligently orchestrated operating model that prevents unnecessary dispatches, improves onsite execution, and continuously learns from every service outcome.

AI-enabled Field Service That Thinks Before It Dispatches

Stop making truck rolls the default

Most field service runs on reflex. A ticket comes in and a technician goes out. SmartField changes that model by applying intelligence to the field service lifecycle. Powered by BanzAI™, Pomeroy’s adaptive AI platform, SmartField determines whether a dispatch is truly needed, orchestrates the right response when it is, and validates the outcome afterward.

SmartField turns manual dispatch into service assurance

Smarter field service starts before dispatch.

Reduce Demand

Prevent unnecessary dispatches with AI triage, and remote remediation.

Improve Resolution

Send the right technician with the right context to get more work right the first time.

Lower Cost-to-Serve

Cut avoidable travel, repeat visits, and manual effort across field operations.

How SmartField works

SmartField is hands free, not hands off. AI automates routine decisions and actions within defined guardrails, while people retain oversight and control when judgment matters most.

AI-led standard path

human intervention when needed.

User/Customer

Requests service, confirms appointment, validates outcome

AI Orchestrator

Understands, diagnoses, automates, communications & validates.

Service Now FSM

Creates work orders, schedules resources, tracks execution

Dispatcher

Manages low confidence, VIP, P1/P2, policy exceptions

Technician

Executes onsite work through mobile app with AI-assistance & recommendations

Why SmartField

ROI in weeks, not years.

Fewer Onsite Visits

Up to 0 %

first-time fix rate

Up to 0 %

lower cost-to-serve

Up to 0 %

Faster Resolution

Up to 0 %

Smarter services across the enterprise

SmartServices combines AI, automation, and human expertise across the service lifecycle. From SmartDesk and SmartWorkplace to SmartField, each offering is designed to reduce interruption, automate more work, and improve outcomes across the enterprise.

Your Vendors Met Every SLA. Why Is Nothing Getting Better?

Determine whether your vendor operating model is built for the outcomes your business now expects.

See SmartField in action.

Book a personalized demo and see how your organization can avoid unnecessary truck rolls, improve first-time fix performance and reduce onsite disruption.

AI-enabled Field Service That Thinks Before It Dispatches

Stop making truck rolls the default

SmartField turns manual dispatch into service assurance

Reduce Demand

Improve Resolution

Lower Cost-to-Serve

How SmartField works

AI-led standard path

human intervention when needed.

User/Customer

AI Orchestrator

Service Now FSM

Dispatcher

Technician

Why SmartField

Smarter services across the enterprise

Your Vendors Met Every SLA. Why Is Nothing Getting Better?

Determine whether your vendor operating model is built for the outcomes your business now expects.

See SmartField in action.

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