Top Grocer Achieves Compliance in Record Time
The Challenge A major compliance deadline required the deployment of the latest EMV standard credit card chip reader technology at client grocery store fuel sites to reduce fraudulent credit card activity. Implementation required a complex orchestration of numerous hardware & software solution providers and made more challenging due to COVID & technology partner delivery issues. […]
Corporate M&A Creates Need for Seamless Network Integration
Leading National Retailer The Challenge A non-standardized infrastructure hindered the integration of the corporate parent and its merged subsidiary’s operations systems. Conversion for the 177-store chain was to be completed in just 8-weeks compared to a more customary three-month timeframe. The Effort Pomeroy deployed new & refurbished technology at a pace of 10 stores/night with […]
Speed to Market Was Key to Top Grocer’s Race to Meet Unprecedented Demand for Curbside Pickup
The Challenge The client faced the challenge of responding to an unprecedented demand for curbside grocery pickup. The extraordinary demand required rapid expansion of curbside capacity including wireless capabilities and contact-less transactions at 2,800 stores threatening to overwhelm the client’s internal IT resources. The Effort Thousands of wireless handheld devices used in-store required extensive hardware […]
Intelligent Field Services
The Right person. Right skills. Right part. On-time. U.S. Grocer – Results Delivered 99.9% SLA for 38,000 incidents/year with 29-minute average resolve time for all Level 1-4 tickets. Pomeroy provided support services for 11,000 POS lanes, 5,300 self-checkout lanes, 550 pharmacies & 225 fuel sites. Reduced incident volumes by 15% and reduced task time by 10%. Healthcare Provider – Results Delivered Established localized support center locations […]
Retailer Deploys Innovative Technology to Drive Revenue, Improve Customer Experience
The Challenge The client was challenged by disparate store systems, POS technology & overall lack of standardization resulting in store productivity and customer experience issues across hundreds of stores. The Effort Pomeroy provided in-store support for digital endpoints, POS & imaging systems including ‘iPad as a Service’ & devices configured with specialized retail applications; deployment […]
