The Agile Workplace
Pomeroy's Agile Workplace enables organizations to develop and execute a plan to reignite or accelerate digital transformation that fully enables and optimizes your Work from Home and Office based workforce across four key areas.
Integrate Leverage your existing investment in ITSM service delivery and company-wide
workflows & processes by integrating with our Enterprise Services Platform (ESP) or by fully
utilizing ESP to enhance your productivity, efficiency & user experience.
Automate Intelligent Process Automation drives efficacy and improved Out-of-Box Experiences (OOBE) through the combined strengths of ServiceNow and Microsoft endpoint management solutions.
Connect High speed access to bandwidth intensive applications is what matters most to your workforce. That is best supported by the latest in SD-WAN, Wi-Fi 6, 5G & ‘last mile’ technologies which deliver an exceptional, always available workplace experience.
Protect Malicious attacks are increasing and that requires hardening workplace devices to protect your information, reputation and brand by utilizing the latest endpoint security, privileged access management & Security at the Service Edge (SASE) computing.
The ultimate goal of the Agile Workplace is to delight the end user with a seamless, intuitive, hassle-free customer experience. The key is an Optimized Workplace support model that delivers proactive, dedicated, dispatched & hybrid support using omni-channel voice, chat & automated intelligent chatbots with Natural Language Processing along with additional physical asset support on-premise with depot and advanced exchange.
Enterprise Services Platform
The best incident is one that never happens. Our preventative, self-healing technologies are always-on & always aware to intercept & resolve potential incidents.
And when incidents do occur, we act swiftly to deliver faster recovery–powered by our Enterprise Services Platform built upon integrated technologies designed to dramatically enhance the User Experience.
- Industry-leading ITSM system at the core of support
- Omni-channel access to obtain service
- Chatbot for remediation of issues & service requests
- Proactive Analytics for deep diagnostics
- Intelligent Automation for preventative resolution of issues “behind the scenes”
- Human-based chat for analyst support combined with traditional methods, e.g., phone, email, etc.
Agile Workplace Workshop
Reigniting or accelerating digital transformation can be overwhelming. Compounding the problem is many companies aren’t sure where to begin.
The Agile Workplace Workshop is the perfect approach to help you understand the state of your current workplace environment, inform you about the latest industry trends and solutions you can leverage, and the strategies & roadmaps to get you there.
Our Agile Workplace specialists guide you through the major activities and decisions required to source & configure the right workplace technologies for your user personas, and the innovative solutions for maintaining & supporting them.
The workshop also focuses on comprehensive security solutions to harden endpoints against malicious activity along with flexible connectivity solutions to support today’s remote & mobile workforce.