IT Outsourcing Services
Pomeroy offers our customers industry-recognized IT outsourcing services designed to increase service quality and lower operational costs while providing continuous improvement.
Pomeroy IT Solutions, an IT outsourcing services company, delivers high-quality, low-cost and scalable solutions. Working with you to develop integrated IT services outsourcing strategies, our team supports you through our ITIL-compliant processes, certified technical resources, and extensive geographic reach.
Pomeroy offers IT outsourcing services in the following areas:
Service Desk
Pomeroy is recognized in Gartner’s Magic Quadrant for Help Desk Outsourcing, North America.* We currently manage over 3 million Service Desk calls each year and our HDI-certified team supports our customers in 9 languages across 65 countries. Pomeroy’s Global Service Center operates 7x24x365 providing our customers with a highly responsive and reliable service.
Deskside Support
We are recognized as a Leader in the Gartner Magic Quadrant for Desktop Outsourcing Services, North America.* Our highly trained and experienced Deskside engineers provide break/fix support on PCs, laptops, servers, printers, and peripherals. As a premiere IT outsourcing company, Pomeroy's employees have more than 10,000 certifications and authorizations with every major technology vendor including Dell, HP, IBM, Lenovo, Lexmark, OKI, and many others.
Network & Server Support
Pomeroy ensures our customer’s network, storage, and servers consistently run at peak performance. We can be onsite with your team or work from a remote location where we combine our people, process, and remote tools to ensure your business operations function as expected. Our team helps you manage both strategic and tactical technology-based initiatives.
Print Management Solutions
Printing can be one of the most costly areas of running a business, yet managing printing costs is something companies either don’t have the time to oversee or it is simply not a high priority. Pomeroy’s Print Management Solutions are designed to develop a document output strategy that enables our customers to control costs and drive efficiency within a comprehensive turn-key program.
Interested in learning more about our IT outsourcing services? View our latest case studies:
Learn how Pomeroy's Global Service Center reduced call resolution and downtime for a worldwide manufacturer.
Learn how Pomeroy's Deskside support reduced a financial services company's budget by 20%.
Learn how a global gift store retailer managed their customer printing solutions with Pomeroy's help.
The Gartner Magic Quadrant for Desktop Outsourcing Services, North America, written by William Maurer, Richard T. Matlus, and Lilian Dutra, is copyrighted March 3, 2009, by Gartner, Inc., and is reused with permission. The Gartner Magic Quadrant for Help Desk Outsourcing, North America, written by Richard T. Matlus and William Maurer, is copyrighted March 4, 2009 by Gartner and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.